You may update your particulars by logging in to your account. Go to My Account. Under Account Information, you may edit your name, email address or mobile number in the respective field.
How do I change my password?
If you already know your current password and want to change it. Go to My Account after login. Under Account Information, select Change Password, enter your current and new password and select SAVE
How do I reset my password?
If you’ve forgotten or lost your login password, you may reset the password by following the steps below.
Tap on Forgot Your Password? on the login screen.
Enter the email address that is associated with your account and tap on RESET MY PASSWORD
Open the email and tap on the Set a New Password in the email content.
Set your new password to access your account.
What is my credit limit?
The default credit limit will be up to $2,000 upon signing up, subject to your credit score with Credit Bureau Singapore. ITEZ.SG may review your account from time to time and increase the credit limit when you maintain a good payment record.
Why is my account suspended and how to re-activate it?
Account suspension could be due to the following reasons;
Has been hacked or compromised, we may suspend it until it can be secured and restored to the account owner in order to reduce potentially malicious activity caused by the compromise.
You may have overlooked your payments and as a result your account was temporarily suspended. Please make the necessary payments so that your account can be activated.
Any breach of the duties, obligations, or terms of the contract.
What happens if the payment collection is declined due to insufficient funds or the decline of card payment.
We will trigger a separate payment link to you when we fail to receive the payment on the payment scheduled day. Please use the link to make the payment within 7 days to avoid a late payment fee.
