Payment Policy

 

1.             Payment Mode Acceptance.

1.1.  Credit Card.

1.1.1.  Visa/Master/AMEX Credit Card.

1.2.  eNets (Inter-Bank transfer and QR PayNow) – for one time payment.

1.3.  e-Giro. (Coming soon)

 

2.             Payment Schedule.

2.1.  First payment will be charged during the transaction after account verification.

2.2.  Subsequent payment schedules will be carried on 1st, 11th and 21st, with a minimum 30 days gap and up to a maximum of 40 days gap from 1st payment. Example

2.2.1.  If customers sign up on 1st to 10th Nov, the subsequent payment will fall on 11th of every month starting from 11th Dec.

2.2.2.  If the customer signs up on 11th to 20th Nov, the subsequent payment will fall on 21st of every month starting from 21st Dec.

2.2.3. If the customer signs up on 21th to 30th Nov, the subsequent payment will fall on 1st of every month starting from 1st Jan.

 

3.             Payment Notification.

3.1.  Payment information will be triggered 3 days before the 1st, 11th and 21st of every month to inform the customer about the deduction of the monthly payment amount from the pre-agreed recurring payment mode. Information such as amount to be deducted, and a reminder to ensure there is sufficient funds will be included in the notification by email and App notification when the ITEZ’s App goes live.

3.2.  The grace period of payment is 7 days from the scheduled payment date if the collection of scheduled payment is failed.

 

4.             Update Payment Information.

4.1.  Credit/debit cards used for monthly recurring payments can be updated/changed by login to the account before the next billing date. Learn more.

4.2.  Payment cards cannot be changed if there is an outstanding payment.